Mazda CX-5RESOURCES
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ACTIVITY 02

Handling Objections

The CRIO framework, objection flash cards, supporting reference materials and answer guides.

Resource Library

Handling Objections

PDF Guide

CRIO Framework Overview

Clarify, Reassure, Inform, Overcome — the four-step method.

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PDF Guide

Objection Flash Cards

Twelve of the most common CX-5 objections with concise responses.

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Video

CRIO in Practice

Role-play scenarios with a senior product specialist.

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Brand Academy Course

Advanced Objection Handling

Brand Academy course expanding on the flash-card scenarios.

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External Resource

Competitive Comparison Guide

Latest positioning against key competitors in the segment.

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